Terralock

We want you to be completely satisfied with your purchase. If you’re not, we’re happy to help with returns or exchanges under the following conditions:

Returns must be made with the original packaging and labels intact. The item should not have been worn or used unless it is faulty.

In-store purchases: You have 30 days from the date of purchase to exchange items. You must provide a valid receipt for us to process the exchange.

Gift Receipts: Items purchased with a gift receipt can be exchanged Within 30 days from purchase, For an item of equal value.

Sale Items: You have 14 days to exchange Sale items for items of equal value.

Faulty items: A proof of purchase is required for any returns or exchanges on faulty goods.

Online orders: You have 30 days from the purchase date to return or exchange items from our online store. Refunds will be processed after we receive and inspect the item to ensure it is in sellable condition. Customers are responsible for return shipping costs.

For more information or assistance, please speak to a member of our team.

At Logie Timber, we offer a seven-day money back guarantee from the date of delivery– no questions asked. However, if you have chosen to collect your order, the 7 days will begin from the day of order completion.

Even with the best products, equipment and quality control, timber can sometimes be temperamental. Therefore, our policy is to refund or replace any section of timber – bought or delivered by us within seven days – that doesn’t meet the necessary standard.

If you experience any issues or concerns beyond the seven-day policy period, do not hesitate to get in touch with our team, who will discuss the case in more detail in order to find a solution. 

At Logie Timber, we want your project to be the best it can be!